Terms and Conditions

These Terms and Conditions apply to the use of this website. By accessing this website and/or by placing an order you agree to be bound by these terms and conditions. If you want to ask us anything about our terms and conditions or have any comments or complaints on or about our website please email us at [email protected] or call us on +44 07387 190460.

We may revise these terms and conditions at any time by updating this post. You should check for changes as they are binding. If you do not agree to any of the following you should not continue to use this website.

Ordering online

Please place an order with us by ordering via our online shop.

We will send you an order confirmation, detailing the product(s) you have ordered.
Our confirmation of an order takes place when we receive notification of your payment. We will then despatch your order unless you have notified us that you wish to cancel and we have agreed to such changes.

We may refuse to accept an order if goods are unavailable, we cannot obtain authorisation for your payment, if there has been a product pricing or description error and/or if you do not meet the eligibility set out in our terms and conditions.

Whenever possible we will send flowers similar to those seen on the website photograph. If we do have to substitute flowers due to lack of availability or seasonality, we reserve the right to replace flowers of equal or higher value without notice. Should something be completely unachievable, we will contact you to discuss your options.

Please ensure that you enter full and accurate details, including the address and the postal code and telephone number of the recipient. We will not be responsible for any orders, which are not delivered due to incorrect or incomplete information being supplied by you.

Your order will only be processed if full payment details are given.

All prices of the online shop products are inclusive of VAT at the current rate.

We do not store credit card details nor do we share customer details with any 3rd parties.


Deliveries to the London area are made by hand and delivery charges always apply.

If orders are placed outside working hours or for same day delivery through the website, the delivery will be processed the following working day.

Should the recipient be away at the time of delivery, a card will be left stating that delivery was attempted. The delivery person may, at their own discretion, leave with a neighbour or other safe place, however, the recipient or the sender may have to re-arrange for collection or re-delivery of the flowers at their own expense.

Flowers delivered to hospitals must contain all the relevant information; ward name or number and bed number or the flowers may be rejected by the hospital. Some wards do not allow flowers so please check this with the relevant hospital ward before placing your order with us.

If ordering new baby flowers to the family home, please check the family have returned from hospital before placing your order to avoid the flowers being delivered prematurely.

We use DPD for our next day delivery service Nationwide.

Cancellations and Refunds

Should you need to cancel or amend your order please notify us as soon as possible by telephone on +44 07387 190460, at least 24 hours before the delivery date. If your order has been dispatched you will be fully charged.

Due to the perishable nature of flowers any complaints, refunds or replacements will be dealt with on an individual basis. Please phone +44 07387 190460 or email us on [email protected] with any problems you may have with our service.

We do however take requests for refunds very seriously and will guarantee freshness of our product from 6 days of purchase and will in most cases offer a 100% satisfaction guarantee and immediate refund in full.


You must agree that any messages you pass on through us will not be deemed by the recipient, in any way, harassing, threatening, vulgar or abusive. You are entirely responsible for the content on personalised messages, we do not screen messages but may monitor content and reserve the right to refuse the delivery of any message that seems wholly unsuitable or objectionable.


We endeavour to ensure that this website is normally available 24 hours a day. We will not be liable if for any reason this Website is unavailable at any time or for any period.

Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair, or for reasons beyond our control.

While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice.

The material on this Website may be out of date, and we make no commitment to update such material.


No part of this website may be reproduced or stored in any other website or included in any public or private electronic or other retrieval system or service without our written permission beforehand.

Other than personally identifiable information any material you transmit or post to this website or supply to us in relation to this website will be considered non-confidential. We will have no obligations in relation to such material.

Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this website. We have not reviewed all of these and cannot accept responsibility for these websites, their content or availability.

If you would like to create a link to this website, please contact us at [email protected]

Acceptance of Terms

The Website may provide communication tools such as email, bulletin boards, chat areas, news groups, classifieds, forums and/or other message or communication facilities ("the Services") designed to enable you to communicate with others. Unless stated otherwise the Services are for your personal and non-commercial use only.

Your access to and use of www.lebloom.london ("the Website") and the Services outlined are subject exclusively to these Terms and Conditions.

You will not use the Website/Services for any purpose that is unlawful or prohibited by these Terms and Conditions.

By using the Website/Services you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website/Services.

Lebloom London reserves the right to update or amend these Terms and Conditions at any time and your continued use of the Website/Services following any changes shall be deemed to be your acceptance of such change. It is therefore your responsibility to check the Terms and Conditions regularly for any changes.

International Use

You agree to comply with all applicable laws regarding the transmission of technical data exported from the United Kingdom or the country in which you reside (if different) and with all local laws and rules regarding acceptable use of and conduct on the Internet.

Acceptable Uses

You acknowledge that all information, text, graphics, logos, photographs, images, moving images, sound, illustrations and other materials ("the Content"), whether posted publicly or transmitted privately, are the sole responsibility of the person from whom such content originated.

Lebloom London does not control or endorse the content and cannot guarantee the accuracy, integrity or quality of such content and you acknowledge that by using the Services you may be exposed to content that is offensive and/or indecent.

Lebloom London will not be liable in any way for any content or for any loss or damage of any kind resulting from the use of any content transmitted via the Services and you agree to bear all risks associated with the use of any content, including any reliance on the accuracy or completeness of such content.

In using the Website/Services you agree not to:

  • Use the Services to send junk email, spam, chain letters, pyramid schemes or any other unsolicited messages, commercial or otherwise.
  • Post, publish, distribute or disseminate material or information that is defamatory, infringing, obscene, indecent, threatening, abusive, harassing or unlawful.
  • Post, publish, distribute or disseminate material or information that incites discrimination, hate or violence towards any person or group on account of their race, religion, disability, nationality or otherwise.
  • Threaten abuse disrupts, stalk or otherwise violate the legal rights (including rights of privacy and publicity) of others.
  • Violate any applicable laws or regulations.
  • Use the Website/Services in any manner that could damage, disable, overburden or impair the Website/Services or interfere with any other party’s use and enjoyment of the Website/Services.
  • Post, publish, distribute or disseminate material or information that you do not have a right to transmit under any law or under contractual or fiduciary relationships (such as inside information or confidential information disclosed in the course of employment or under a confidentiality agreement)
  • Attempt to gain unauthorised access to any of the Services, other accounts, computer systems or networks connected to the Website/Services through hacking, password mining or similar.
  • Use any information or material in any manner that infringes any copyright, trademark, patent or other proprietary right of any party.
  • Make available or upload files that contain a virus, worm, trojan or corrupt data that may damage the operation of the computer or property of another.
  • Collect or store personal information about others, including email addresses.
  • Advertise or offer to buy or sell goods or services for any commercial purpose, unless such communication facility specifically allows such messages.
  • Impersonate any person or entity for the purpose of misleading others.

Lebloom London has no obligation to monitor the Services but shall be entitled to review materials posted to a communications facility and, at its sole discretion, to remove any material that breaches these Terms of Service or is otherwise objectionable.

Intellectual Property Rights

The Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website and the Services) are protected by copyright, trademarks, patents and other intellectual property rights and laws.

In accessing the Website you agree that you will access the contents solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes any downloading, copying and printing of pages of the Website for personal, non-commercial home use only.

Lebloom London does not claim ownership of any materials you post, upload or submit to any publicly accessible area of the Services. However, by doing so you are granting Lebloom London a world-wide, royalty free, non-exclusive licence to copy, distribute, transmit, reproduce, publicly display, edit, translate or publish such Content for as long as you elect to display such Content via the Services. The licence shall be terminated when such Content is deleted from the Services.


Lebloom London has the right to terminate your access to any or all of the Services at any time, without notice, for any reason, including without limitation, breach of these Terms and Conditions. Lebloom London may also at any time, at its sole discretion, discontinue the Website/Services or any part thereof without prior notice and you agree that we shall not be liable to you or any third party for any termination of your access to the Website/Services.


You agree to indemnify and hold Lebloom London and its employees and agents harmless from and against any breach by you of these Terms and Conditions and any claim or demand brought against the company by any third party arising out of your use of the Services and/or any Content submitted, posted or transmitted through the Services, including without limitation, all claims, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses) howsoever suffered or incurred by Lebloom London in consequence of your breach of these Terms of Service.

Disclaimers and Limitation of Liability

Use of the Website/Services is at your own risk. The Website/Services are provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

To the extent permitted by law, Lebloom London will not be liable for any indirect or consequential loss or damage whatsoever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website/Services.

Lebloom London makes no warranty that the Website/Services will meet your requirements, that the Content will be accurate or reliable, that the functionality of the Website/Services will be uninterrupted or error free, that defects will be corrected or that the Website/Services or the server that makes them available are free of viruses or anything else that may be harmful or destructive.

Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Lebloom London for death or personal injury as a result of the negligence of Lebloom London or that of its employees or agents. Nothing in these Terms and Conditions shall affect your statutory rights as a consumer.


If any of these Terms of Service should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term of Service shall be severed and the remaining Terms of Service shall survive and remain in full force and effect and continue to be binding and enforceable.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.

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